Incident Date: June 18th, 2026
Incident Duration: Approximate 20 minutes
Incident Description:
On June 18th at around 17:15 CEST, our infrastructure experienced a sudden surge of abnormal automated traffic directed at one of our merchant sites, which degraded performance across the platform.
Impact:
The incident caused slow load times and intermittent unavailability across several of our customer-facing services, including the AdminDesk, POS Desk, Booking Widget, and TrekkSoft-hosted merchant websites. Because the traffic surge overloaded a shared infrastructure layer, the impact extended beyond the targeted merchant to other customers on the same infrastructure. The degraded performance lasted approximately 20 minutes, with full service restored by 17:35 CEST. No customer data was affected.
Resolution:
Once our engineering team identified the source of the abnormal traffic, they blocked it to stop the issue. Systems recovered as the traffic was cut off, and we monitored stability through the rest of the day to confirm full recovery.
Preventive Measures and Recommendations:
We remain committed to strengthening the resilience of our platform. We have already begun work to add infrastructure capacity and improve our automatic traffic protections, so that a single source of abnormal traffic can no longer impact other customers sharing the same infrastructure.