All Systems Operational
TrekkSoft Application Operational
TrekkSoft API Operational
Backend Mobile Applications Operational
POS Desk Operational
TrekkSoft Website ? Operational
Customer Community Operational
Documentation Operational
Payyo ? Operational
Channel Manager ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
TrekkSoft Application
Fetching
TrekkPay API
Fetching
Channel Manager ?
Fetching
Past Incidents
Oct 6, 2024

No incidents reported today.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Postmortem - Read details
Oct 4, 17:06 CEST
Resolved - The incident has been resolved and all TrekkSoft functionalities are operating as expected.

We have determined that the issue originated from one of our infrastructure services unexpectedly stopping and restarting, triggered a cascading effect, leading to a brief system outage. The responsibility for maintaining this service lies with our cloud services provider, AWS, and we have reached out to them for further clarification.

We will explore measures to mitigate this type of issue on our end and will provide a postmortem of the incident in the coming days.

We apologize once again for any inconvenience this may have caused.

Oct 3, 15:07 CEST
Update - We are continuing to investigate this issue.
Oct 3, 15:05 CEST
Investigating - TrekkSoft experienced a downtime during the last hour, with the outage lasting approximately 10 minutes.

Since then, all systems have come back online. We are actively investigating to determine whether this was due to a potential cyber attack, while also reviewing our infrastructure for other possible causes.

We will provide further updates as soon as we have more information.

We apologize for this inconvenience.

Oct 3, 13:28 CEST
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.