All Systems Operational
TrekkSoft Application Operational
TrekkSoft API Operational
Backend Mobile Applications Operational
POS Desk Operational
TrekkSoft Website ? Operational
Customer Community Operational
Documentation Operational
Payyo ? Operational
Channel Manager ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
TrekkSoft Application
Fetching
TrekkPay API
Fetching
Channel Manager ?
Fetching
Past Incidents
Jun 24, 2024

No incidents reported today.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Postmortem - Read details
Jun 17, 14:45 CEST
Resolved - The incident has been resolved, and all Trekksoft functionalities are now operating normally. We will provide a postmortem of the incident in the coming days.

We apologize once again for any inconvenience this may have caused.

Jun 11, 17:06 CEST
Monitoring - We have been able to isolate and produce a solution for the issue. Bookings appear to be working as expected on all channels now.

We continue to monitor the system to make sure all systems are performing well.

Jun 11, 09:57 CEST
Investigating - We are currently experiencing an issue that is preventing bookings from being placed. The affected parts of the system include the Booking Widget, PoS desk, and the mPoS mobile app, which is currently inaccessible. Users who host their site via the Trekksoft Website Builder may also be unable to access their site.

While channel manager bookings are still being taken via OTAs, they are not being processed on our system at the moment.

We have identified the point of failure in our system and are actively investigating the root cause to find the quickest solution to restore booking functionality

We will keep you updated and apologize for the inconvenience caused.

Jun 11, 09:16 CEST
Jun 10, 2024

No incidents reported.