TrekkSoft Status

All Systems Operational

TrekkSoft Backoffice Operational

TrekkSoft API Operational

TrekkSoft Mobile App (mPOS) Operational

POS Desk Operational

TrekkSoft Website Builder Operational

TrekkSoft Knowledge Base Operational

Payyo - Payment Gateway Operational

ExperienceBank - Channel Manager Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 15, 2026

No incidents reported today.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

Resolved - Performance Issues Mitigated

Resolved - We have successfully resolved a brief recurrence of the performance issues experienced yesterday, and all TrekkSoft platform functions have returned to normal operations.

Earlier today (from 17:30 CEST until 19:30 CEST), our infrastructure was targeted by a similar cyber attack to the one we faced yesterday. Because our engineering and security teams were already on high alert and actively hardening our defenses, we were able to identify, isolate, and mitigate the threat almost immediately.
Importantly, we can once again confirm that no customer or system data was compromised during this incident.

Our teams will remain on high alert and will continue to closely monitor all systems around the clock to ensure ongoing stability and performance. We appreciate your continued patience and understanding as we navigate this.
Jun 13, 17:30 CEST

Jun 12, 2026

Global issue affecting all/majority of TrekkSoft’s functionalities

Resolved - We have successfully resolved the recent performance issues, and all platform functions have returned to normal operations.

Our engineering and security teams identified the root cause as a cyber attack targeting our infrastructure. The immediate threat has been mitigated, and we are actively implementing corrective security measures to strengthen our defenses against this specific attack vector in the future.

Importantly, our investigation has confirmed that no customer or system data was compromised during this incident. We will continue to closely monitor all systems to ensure ongoing stability and performance.

Thank you for your patience and understanding.
Jun 12, 16:45 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 15:33 CEST

Investigating - We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) that could potentially be affecting access to the TrekkSoft backoffice and bookings via the booking widget, channel manager or website builder.

Our developers are already investigating the root cause of the issue.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.

We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.
Jun 12, 15:04 CEST

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.