TrekkSoft Status

All Systems Operational

TrekkSoft Application Operational

TrekkSoft API Operational

Backend Mobile Applications Operational

POS Desk Operational

TrekkSoft Website Operational

Customer Community Operational

Documentation Operational

Payyo Operational

Channel Manager Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

TrekkSoft Application

Fetching

TrekkPay API

Fetching

Channel Manager

Fetching

Past Incidents

Oct 6, 2024

No incidents reported today.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Registered downtime 3rd of October 2024

Postmortem - Read details
Oct 4, 17:06 CEST

Resolved - The incident has been resolved and all TrekkSoft functionalities are operating as expected.

We have determined that the issue originated from one of our infrastructure services unexpectedly stopping and restarting, triggered a cascading effect, leading to a brief system outage. The responsibility for maintaining this service lies with our cloud services provider, AWS, and we have reached out to them for further clarification.

We will explore measures to mitigate this type of issue on our end and will provide a postmortem of the incident in the coming days.

We apologize once again for any inconvenience this may have caused.
Oct 3, 15:07 CEST

Update - We are continuing to investigate this issue.
Oct 3, 15:05 CEST

Investigating - TrekkSoft experienced a downtime during the last hour, with the outage lasting approximately 10 minutes.

Since then, all systems have come back online. We are actively investigating to determine whether this was due to a potential cyber attack, while also reviewing our infrastructure for other possible causes.

We will provide further updates as soon as we have more information.

We apologize for this inconvenience.
Oct 3, 13:28 CEST

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.