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All Systems Operational
TrekkSoft Backoffice
Operational
TrekkSoft API
Operational
TrekkSoft Mobile App (mPOS)
Operational
POS Desk
Operational
TrekkSoft Website Builder
Operational
TrekkSoft Knowledge Base
Operational
Payyo - Payment Gateway
Operational
ExperienceBank - Channel Manager
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2026
No incidents reported today.
Jun 22, 2026
Resolved -
This incident has been resolved.
Jun 22, 08:25 CEST
Jun 22, 08:25 CEST
Monitoring -
Certain domains and subdomains were inaccessible this mornig, which caused the temporary disruptions to TrekkSoft production functionalities (including the Backoffice, POS Desk, and Booking Widgets).
All systems and services are now fully operational and working as expected.
Next Steps: Our engineering team is closely monitoring performance and stability to ensure everything remains running smoothly.
We appreciate your patience while we brought services back online. Another update will be provided once we formally close the incident.
Jun 20, 10:22 CEST
All systems and services are now fully operational and working as expected.
Next Steps: Our engineering team is closely monitoring performance and stability to ensure everything remains running smoothly.
We appreciate your patience while we brought services back online. Another update will be provided once we formally close the incident.
Jun 20, 10:22 CEST
Update -
The ongoing technical issue is also impacting booking functionality for certain accounts, preventing new bookings from being received.
Our development team is actively working on a fix. Thank you for your patience as we work to resolve this completely. We will keep you updated here.
Jun 20, 08:41 CEST
Our development team is actively working on a fix. Thank you for your patience as we work to resolve this completely. We will keep you updated here.
Jun 20, 08:41 CEST
Investigating -
We are currently experiencing issues in some Trekksoft production functionalities (a.o. Backoffice, POS Desk). This might result in you not being able to access the Backoffice or POS Desk.
Our developers are already investigating the root cause of the issue.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.
We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.
Jun 20, 08:13 CEST
Our developers are already investigating the root cause of the issue.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.
We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.
Jun 20, 08:13 CEST
Jun 21, 2026
No incidents reported.
Jun 20, 2026
Jun 19, 2026
No incidents reported.
Jun 18, 2026
Postmortem -
Read details
Jun 19, 15:16 CEST
Jun 19, 15:16 CEST
Resolved -
We have successfully resolved the recent performance issues, and all platform functions have returned to normal operations.
No customer or system data was compromised during this incident. We will continue to closely monitor all systems to ensure ongoing stability and performance.
Thank you for your patience and understanding.
Jun 18, 21:11 CEST
No customer or system data was compromised during this incident. We will continue to closely monitor all systems to ensure ongoing stability and performance.
Thank you for your patience and understanding.
Jun 18, 21:11 CEST
Monitoring -
For a short period of time, certain domains and subdomains were inaccessible, which caused the temporary disruptions to TrekkSoft production functionalities (including the Backoffice, POS Desk, and Booking Widgets).
Current Status:
System Recovery: All systems and services are now fully operational and working as expected.
Next Steps: Our engineering team is closely monitoring performance and stability to ensure everything remains running smoothly.
We appreciate your patience while we brought services back online. Another update will be provided once we formally close the incident.
Jun 18, 18:07 CEST
Current Status:
System Recovery: All systems and services are now fully operational and working as expected.
Next Steps: Our engineering team is closely monitoring performance and stability to ensure everything remains running smoothly.
We appreciate your patience while we brought services back online. Another update will be provided once we formally close the incident.
Jun 18, 18:07 CEST
Identified -
We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) that could potentially be affecting access to the TrekkSoft backoffice and bookings via the booking widget, channel manager or website builder.
Our developers are already investigating the root cause of the issue.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don’t hesitate to contact us. We will make sure to keep you updated on the progress of this issue.
We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.
Jun 18, 18:02 CEST
Our developers are already investigating the root cause of the issue.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don’t hesitate to contact us. We will make sure to keep you updated on the progress of this issue.
We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.
Jun 18, 18:02 CEST
Jun 17, 2026
No incidents reported.
Jun 16, 2026
No incidents reported.
Jun 15, 2026
No incidents reported.
Jun 14, 2026
No incidents reported.
Jun 13, 2026
Resolved -
We have successfully resolved a brief recurrence of the performance issues experienced yesterday, and all TrekkSoft platform functions have returned to normal operations.
Earlier today (from 17:30 CEST until 19:30 CEST), our infrastructure was targeted by a similar cyber attack to the one we faced yesterday. Because our engineering and security teams were already on high alert and actively hardening our defenses, we were able to identify, isolate, and mitigate the threat almost immediately.
Importantly, we can once again confirm that no customer or system data was compromised during this incident.
Our teams will remain on high alert and will continue to closely monitor all systems around the clock to ensure ongoing stability and performance. We appreciate your continued patience and understanding as we navigate this.
Jun 13, 17:30 CEST
Earlier today (from 17:30 CEST until 19:30 CEST), our infrastructure was targeted by a similar cyber attack to the one we faced yesterday. Because our engineering and security teams were already on high alert and actively hardening our defenses, we were able to identify, isolate, and mitigate the threat almost immediately.
Importantly, we can once again confirm that no customer or system data was compromised during this incident.
Our teams will remain on high alert and will continue to closely monitor all systems around the clock to ensure ongoing stability and performance. We appreciate your continued patience and understanding as we navigate this.
Jun 13, 17:30 CEST
Jun 12, 2026
Resolved -
We have successfully resolved the recent performance issues, and all platform functions have returned to normal operations.
Our engineering and security teams identified the root cause as a cyber attack targeting our infrastructure. The immediate threat has been mitigated, and we are actively implementing corrective security measures to strengthen our defenses against this specific attack vector in the future.
Importantly, our investigation has confirmed that no customer or system data was compromised during this incident. We will continue to closely monitor all systems to ensure ongoing stability and performance.
Thank you for your patience and understanding.
Jun 12, 16:45 CEST
Our engineering and security teams identified the root cause as a cyber attack targeting our infrastructure. The immediate threat has been mitigated, and we are actively implementing corrective security measures to strengthen our defenses against this specific attack vector in the future.
Importantly, our investigation has confirmed that no customer or system data was compromised during this incident. We will continue to closely monitor all systems to ensure ongoing stability and performance.
Thank you for your patience and understanding.
Jun 12, 16:45 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 12, 15:33 CEST
Jun 12, 15:33 CEST
Investigating -
We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) that could potentially be affecting access to the TrekkSoft backoffice and bookings via the booking widget, channel manager or website builder.
Our developers are already investigating the root cause of the issue.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.
We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.
Jun 12, 15:04 CEST
Our developers are already investigating the root cause of the issue.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.
We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.
Jun 12, 15:04 CEST
Jun 11, 2026
No incidents reported.
Jun 10, 2026
No incidents reported.
Jun 9, 2026
No incidents reported.