Service interruptions at TrekkSoft

Incident Report for TrekkSoft

Postmortem

Overview: Yesterday, between 17:02 and 17:43 CEST, TrekkSoft services (including API, Backoffice, POS Desk, TrekkSoft Mobile App (mPOS), TrekkSoft Website Builder) experienced a period of downtime. Our message queuing service (CloudAMQP) became unresponsive due to being overwhelmed by a volume of traffic that exceeded its capacity.

Timeline:

17:02 CEST: Start of outage.
17:25 CEST: Engineering initiated an infrastructure upgrade.
17:43 CEST: All services were fully restored and stabilized.

Next Steps & Prevention: Infrastructure Scaling: We have permanently moved to a higher-tier service plan to provide a larger buffer for traffic spikes.

We apologize for the interruption and appreciate your patience as we worked to restore service.

Posted May 12, 2026 - 14:37 CEST

Resolved

The incident has been fully resolved, and all systems are back to normal operation. We are currently conducting a thorough internal review and will publish a detailed post-mortem report tomorrow.

Posted May 11, 2026 - 20:17 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 11, 2026 - 17:49 CEST

Investigating

We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) meaning that you can neither access the TrekkSoft backoffice nor accept bookings via the booking widget, channel manager or website builder.

Our developers are already investigating the root cause of the issue.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.

We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

Posted May 11, 2026 - 17:22 CEST

This incident affected: TrekkSoft Backoffice, TrekkSoft API, TrekkSoft Mobile App (mPOS), POS Desk, and TrekkSoft Website Builder.